Case Study | Intoxicating Hainan · Intelligent Living: Real Madrid Holiday Intoxicating Hainan Grand Hotel

Chapter One: Cultural Depths

琼岛风韵的人文客厅

At the heart of Haikou city centre, Li and Miao cultures intertwine with maritime charm. Embracing the mission to ‘share the essence of Hainan’, the Real Holiday Drunken Hainan Grand Hotel weaves regional heritage into every facet of the travel experience. Guided by a visual narrative of Li brocade patterns, boat house motifs and oceanic hues, the establishment creates an immersive cultural space – from its staff adorned in ethnic attire to displays of Li and Miao artistry. This transforms the hotel into an urban cultural salon showcasing Hainan's indigenous aesthetics.

Cultivating Cultural Habitats through Intelligent Empowerment

The hotel integrates accommodation, dining, banqueting and board games, offering diverse room types including family suites and honeymoon suites, all seamlessly integrated with intelligent guest control systems. Within rooms featuring Balinese and Mediterranean themes, guests may control the indoor environment at the touch of a button and conveniently access services via the television system, achieving a seamless fusion of cultural immersion and smart living.

Chapter Two: Wisdom Experience

Service Innovation in System Integration

The hotel achieves seamless digital integration across all scenarios through the Huishi system, delivering a service experience that combines efficiency with warmth:

- Cultural Guide: Featuring dedicated sections on Hainan's distinctive heritage, including introductions to Li and Miao cultures, local travel guides, and digital exhibitions of intangible cultural heritage.

- Smart Guest Rooms: Integrated response system for room service, cleaning requests, check-out and check-in, featuring bilingual Chinese-English interface.

- Entertainment Experience: Offering local film and television content alongside popular programmes on demand, catering to both leisure and cultural exploration.

Operations and Efficiency Enhancement

- Standardised service procedures: Systematically codifying service workflows to ensure consistent quality of service responses.

- Digital Brand Promotion Management: Centralised administration of hotel promotional content, themed events and signature programme resources

- Intelligent Operations Support: Real-time monitoring of system status to enhance operational stability and fault response efficiency.

Chapter Three: Shared Values

Hotels have become the preferred choice for many travellers seeking “value for money”, offering benefits far beyond mere accommodation:

→Cultural Immersion Venue: Regularly hosts Li and Miao-themed dinners and Hainan intangible cultural heritage experiences to enhance guest engagement.

→Smart Experience Centre: Streamlining processes through technology, enabling guests to focus more fully on enjoying cultural and leisure offerings.

→Regional Hub: Connecting Haikou's governmental, commercial and tourist attractions, offering diverse and convenient services for business travellers and holidaymakers.

As the intelligent system illuminates the guest rooms, the gentle strains of Li and Miao folk songs drift into the ears, where tradition and modernity coexist in perfect harmony. With sincere service and profound cultural confidence, the Real Holiday Drunken Hainan Grand Hotel conveys the true essence of ‘Drunken Hainan’ to every visitor—not merely a stopover on their journey, but a profound encounter with the island's rich cultural heritage.

Chapter Four: Quad-dimensional Intelligent Connectivity, Boundless Service

HuiShi Integrated Video Conferencing System: Where Traditional Hospitality Meets the Digital Future

In this era of surging digital waves, the Huishi Integrated Video System quietly reshapes the service DNA of the hospitality industry through its four foundational platforms. The Group Management Platform connects scattered stars, the OSS Operations Platform decodes the torrent of data, the Cloud Concierge Platform smooths out operational wrinkles, while the WeChat Mini Program becomes the universal key in guests' hands. Here, every frame of interaction narrates: the future of smart hotels begins with millimetre-level refinement of the user experience.