医护对讲解决方案

Medical Intercom Solution

The medical intercom solution serves as the core system for patient-doctor communication and emergency response within hospitals.

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Solutions 智慧医疗

Solution Overview

Patients initiate routine requests or emergency assistance via bedside terminals, with nursing station terminals receiving and displaying patient location information in real time.

information, supporting voice response and text messaging. The system interfaces with hospital systems such as HIS and LIS to synchronise patient data, whilst also integrating with ward lighting and corridor alert systems to enhance response effectiveness. This solution reduces call response times, minimises medical delays, optimises nursing workflows, provides a convenient channel for doctor-patient communication, and safeguards both healthcare efficiency and patient safety.

Solution Features

Two-way voice intercom

Enable real-time voice communication between patients and healthcare staff to swiftly address needs and resolve queries, ensuring seamless fundamental interactions.
Emergency call triggered

Patients may initiate an emergency call with a single button press in urgent situations. Medical staff will immediately receive an alert displaying the caller's location.
Healthcare System Integration

Synchronise HIS and EMR system data to automatically retrieve patient names, medical conditions and other information during calls, thereby reducing data entry.
Mobile device responsiveness

Call signals synchronise to nurses' PDAs and corridor screens, enabling staff to receive and respond to alerts outside the nurses' station, thereby preventing missed calls.
Audio-visual synchronised alert

Upon a call being made, the ward lights will flash and the corridor display screens will activate, enhancing the alert effect and facilitating rapid location.
Call Log Statistics

Automatically records call duration, response time, and resolution outcomes, generating data reports to assist in optimising care processes.

Topological diagram
Nurses' station

Receives calls from bedside panels, bathrooms and other terminals, synchronises patient information, dispatches medical staff to respond, and can call back wards to confirm requirements, serving as the core dispatch hub.
Doctor's Duty Room

Receive emergency calls from the nurses' station or wards, respond to consultation requests and enquiries regarding patient conditions, and proactively liaise with nurses to ascertain the latest patient status, thereby enabling timely intervention in diagnosis and treatment.
corridor

The installation display screen indicates the ward number and urgency level of the call, guiding medical staff to swiftly locate the target ward while alerting other personnel to give way, thereby ensuring efficient passage.
Ward entrance

Medical staff passing by may view the call status displayed on the screen and can also use the terminal to briefly communicate with patients or their relatives in the ward to confirm requirements or convey important information.
Headboard

Patients may initiate routine (such as dressing changes) or emergency calls at the touch of a button, whilst also receiving medical instructions, examination schedules and other information pushed by healthcare staff, enabling two-way interaction.
Bathroom

Equipped with an emergency call button, patients can summon assistance at the touch of a button should they suddenly feel unwell. Medical staff immediately receive a location alert and can swiftly proceed to provide aid, thereby reducing safety risks.

Medical Staff Intercom Procedure

信息发布流程清晰简便：先凭账号密码登录平台；随后编辑文本
素材并完善，规范格式确保美观；接着选定受众、区域和终端，预览效果并提交审核；审核通过后，一键即可发布，轻松完成信息推送。

患者操作

患者操作床头屏
发起呼叫

卫生间按钮发起呼叫
信号传输

信号传输至护士站终端 + 走廊提示屏
查看信息

护士查看患者信息确认需求
终端应答

护士通过终端应答 / 前往现场处理
结束呼叫

处理完毕后结束呼叫并记录

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