Real Madrid Holiday Inn Hainan Grand Hotel

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Case Overview

A Cultural Salon of Hainan's Charm At the heart of Haikou city, Li and Miao cultures intertwine with maritime flair. Real Holiday Drunken Hainan Grand Hotel embraces the mission of ‘spreading Hainan's charm’, weaving regional culture into every detail of the travel experience. Guided by a visual narrative of Li brocade patterns, boat house elements and oceanic hues, the hotel creates an immersive cultural space – from staff in traditional attire to displays of Li and Miao art – establishing itself as an ‘urban cultural living room’ showcasing Hainan's indigenous aesthetics.


A Smart-Empowered Cultural Retreat The hotel integrates accommodation, dining, banqueting, and board games, offering diverse room types including family suites and honeymoon suites, all deeply integrated with intelligent guest control systems. Within rooms themed around Bali or the Mediterranean, guests can control the indoor environment at the touch of a button and conveniently access services via the television system, achieving seamless integration between ‘cultural experience’ and ‘smart living’.


System-Integrated Service Innovation The hotel achieves full-scenario digital connectivity through the Huishi system, delivering service experiences that blend efficiency with warmth: Cultural Navigation: Features dedicated columns on Hainan's distinctive content, including introductions to Li and Miao cultures, local travel guides, and digital exhibitions of intangible cultural heritage. Smart Rooms: Integrates demand responses for ordering meals, housekeeping, and check-out/check-in, with support for bilingual Chinese-English interfaces. Entertainment Experience: Offers local film and television content alongside popular programme on-demand viewing, balancing leisure with cultural exploration.


Operational Efficiency Enhancements Standardised Service Workflows: Systematically optimises service routes to ensure consistent response quality; Digital Brand Promotion Management: Centralises oversight of hotel promotional materials, themed events, and signature programme resources; Smart Operations Support: Enables real-time system monitoring to enhance operational stability and fault-response efficiency.


The hotel has become a preferred choice for travellers seeking “quality experiences at reasonable prices”, its value extending far beyond mere accommodation. Cultural Immersion Hub: Regularly hosts Li and Miao-themed dinners and Hainan intangible heritage experiences to enhance guest engagement. Smart Experience Centre: Streamlines processes through technology, allowing guests to focus on cultural and leisure activities. Regional Hub: Connects Haikou's governmental, commercial, and scenic resources, offering diverse conveniences for both business and leisure travellers.


As intelligent systems illuminate the guest rooms and the melodies of Li and Miao folk songs softly fill the air, tradition and modernity coexist in perfect harmony. With sincere service and profound cultural confidence, Real Madrid Holiday Drunken Hainan Grand Hotel conveys the true essence of ‘Drunken Hainan’ to every visitor—not merely a stopover on their journey, but a profound encounter with the island's rich cultural heritage.

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