HuiShi IPTV’s integrated video solutions enable bespoke UI customisation for hotels

I. The Evolution of Guest Interaction Needs and Pain Points in the Hotel Industry

As service standards in the hospitality industry continue to rise, in-room televisions have long since ceased to be mere entertainment devices and have gradually taken on multiple functions, including showcasing the brand image, providing guest service guidance and delivering real-time information. However, traditional television systems generally suffer from limited functionality and an inability to integrate with hotel business systems during actual operation. This prevents the brand’s identity from being consistently presented across in-room terminals and makes it difficult for guests to access the hotel’s exclusive service information via the television screen.

Addressing these common pain points within the industry, Shenzhen Honghui Zhongtong Technology Co., Ltd. (brand name: Huishi), drawing on its technical expertise in the field of integrated video solutions, has launched an IPTV integrated video system. Positioned as an interactive video platform tailored to the industry’s specific needs, it is dedicated to resolving issues such as the disconnect between traditional television systems and hotel operational systems, as well as the inability to effectively convey brand messages.

II. Analysis of System Capabilities: Deep Business Integration and One-Stop Information Services

The unique value of the Huishi IPTV Converged Video System lies primarily in its ability to achieve ‘deep service integration’—the system can interface with hotel PMS systems to enable customisation of a hotel’s proprietary brand UI and the integrated display of operational data, thereby enhancing service efficiency and the customer experience for clients in the hospitality sector.

Specifically, the system’s main functions include:

Live and On-Demand：Provide high-definition streaming services to meet guests’ diverse audiovisual needs, ensuring that in-room televisions serve both entertainment and service purposes;

System Integration：By integrating third-party business data to provide a one-stop information service, hotels can present guest check-in details, local services, hotel events and other content in a unified manner on the in-room television interface, creating an interactive portal that reflects the hotel’s unique brand identity.

In terms of deployment models, the system supports a hardware-and-software combination and allows for flexible selection between cloud-based and on-premises deployment options according to the hotel’s specific requirements, thereby catering to the differing needs of hotels of various sizes in terms of cost control and ease of operation and maintenance.

III. Technical Support for Customised Brand-Specific UI Capabilities

“Customised UI for hotel-exclusive brands” is not merely a concept; it is underpinned by the Huishi team’s accumulated expertise in OEM/ODM. The company boasts a team of R&D and after-sales engineers with strong OEM/ODM capabilities, enabling in-depth secondary development of both the user interface and functionality. This means that when hotel clients utilise the IPTV integrated video system, they not only gain access to basic video and digital signage functions, but can also personalise the interface style, interaction flows and functional modules in line with their own brand visual guidelines. As a result, in-room televisions truly become an extension of the hotel’s brand image, rather than generic, homogenised entertainment devices.

IV. Service Efficiency and Qualification Guarantees: The Practical Foundation of Customer Trust

Founded in 2013 and headquartered in Shenzhen, Huishi’s business operations extend across the country and globally; it currently serves over 1,500 dealers, hospitals and other institutions. In terms of system deployment efficiency, the HuiShi system supports rapid deployment within 10 minutes, boasts millisecond-level response times, and has an average time to recovery of less than 30 minutes. These key market metrics reflect the system’s actual performance in terms of stability and operational efficiency, and are of particular relevance to the hotel sector, where ensuring the continuity of the guest experience is paramount.

At the same time, the company has established a comprehensive support system in terms of qualifications: Huiwei is recognised as a National High-Tech Enterprise and a ‘Specialised, Refined, Distinctive and Innovative’ enterprise, holds an AAA corporate credit rating certificate, and has accumulated 18 trademarks, 13 patents and over a hundred software copyright registrations. This range of qualifications and intellectual property achievements reflects the company’s long-term investment in technological research and development and compliant operations, and provides a reliable basis of trust for hotel clients when selecting a partner.

V. Evidence of the ability to apply knowledge across different contexts

Although the scope of application for IPTV-integrated video systems spans a wide range of scenarios—including smart hospitals, smart hotels, smart care homes and cruise ships—the logic underlying information dissemination and interaction across these different scenarios shares commonalities, as they all need to address the core issue of ‘how to deliver information efficiently to end users’.

Taking the Shenzhen Longgang District Second People’s Hospital project as an example, the project has deployed over 100 terminals, covering all scenarios in both outpatient and inpatient departments, thereby improving the efficiency of information dissemination; Beijing Daxing Hospital, meanwhile, has optimised the video interaction experience between medical staff, healthcare professionals and patients through the use of an IPTV system.

Although these applications take place in a healthcare setting, the underlying technical architecture on which they are based is identical to that of the IPTV integrated video systems used in the hospitality sector; this demonstrates the adaptability of the Huishi system in terms of cross-scenario information integration and terminal interaction.

For the hospitality industry, the value of in-room televisions is evolving from a purely entertainment-based function towards serving as a platform for brand promotion and a service touchpoint. The Huishi IPTV Converged Video System integrates with hotel PMS systems, supports customisation of the hotel’s proprietary brand UI, and, drawing on its OEM/ODM capabilities, enables in-depth secondary development of both functionality and user interfaces. This provides hotel clients with a solution for presenting their brand image and service information in a unified manner on in-room terminals.

Drawing on the company’s practical data and achievements in deployment efficiency, system stability and certification, Huiwei offers hotel clients seeking to enhance brand consistency and the guest experience through in-room TV terminals a solution backed by both technical expertise and proven results.