[Solution] The Smart Visitation System facilitates smoother communication between correctional staff and family members

In the management of detention centres, the visiting arrangements serve as a link between security and the fostering of family bonds.

Under the traditional meeting model, processes such as appointment booking, identity verification, on-site arrangements, process supervision and document organisation rely on manual labour; as a result, procedures are fragmented and information is siloed, making it difficult to balance management efficiency with security controls.

HuiShi – Smart Visiting System

The HuiShi Smart Visitation System addresses pain points across the entire visitation process in detention centres by integrating seven core capabilities: appointment booking, identity verification, intelligent queuing, on-site visits, video visits, end-to-end audit trails and back-office archiving, thereby creating an integrated smart visitation solution.

The system covers four key scenarios: in-person visits at service counters, remote video visits, video calls with family members, and professional consultations with solicitors. It drives the digitalisation of the entire visitation process, achieving:

A clearer process：End-to-end management on a single platform, from booking to archiving

More standardised management：Identity verification, process monitoring and data logging – full control throughout the process

Communication with a human touch：Breaking down the barriers of time and space to make family connections smoother

Face-to-face meeting at the service counter

Remote video visits

Video Family Phone

Meetings with lawyers / Other meetings

HuiShi: making every meeting safe, efficient and warm.